Dr. Deming’s famous Fourteen Points for Management have served as a great management tool since they were published in 1986, in his award winning book Out of the Crisis. In 1998 when DG Elmore and I acquired National Educational Service, these 14 Points became foundational in what would drive us to become the Solution Tree of today. And in my opinion the two most important points are:
#1 Create constancy of purpose for improving products and services
#5 Improve constantly and forever every process for planning, production and service.
At ‘The Tree’ our Mission Statement “Advance the work of our Authors” is our purpose, but our stated goal is:
Provide the greatest offering and integration of resources created by our tier one authors, supported by top-quality, high-touch professional development, using technology as an accelerator.
No organization should ever be done improving their products, processes and services, and we certainly can not. Too many lives depend on it. It is why we do what we do.